Use five consecutive live deals to document what happened between deal-ready and the start of F&I. This is a field record—not a performance score.
You leave with a shared language for clock, readiness, rework, and ownership. DPL receives one clearly labeled exploratory record—not a score or benchmark.
Use the moment your store believes the deal can move toward F&I—not necessarily when every downstream condition is actually ready.
Review the full instrument →Participation is not treated as a lead. Identifying details and quotations are never published without permission.
Ask the Lab a question →This founding pilot tests definitions and collection behavior. It does not establish a national benchmark or causal claim.
Read the research standard →The value is not the form submission. It is the honest operating conversation that can follow when a repeated condition becomes visible.
You get an on-screen confirmation. Send operational context only—never customer names or personally identifying information.
The log is treated as research input: a clue about clock, readiness, rework, or ownership—not an employee score.
If you want to compare notes, bring the Lab the situation as it actually exists. No pitch deck is required.